Last Updated: September 5, 2026

At Aurevia, we are committed to providing a smooth and reliable shopping experience. Please review the following information regarding shipping, delivery, returns, and refunds.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day. During busy periods, sales, or promotions, processing times may take longer.

2. Shipping & Delivery

Shipping options and estimated delivery times will be displayed at checkout based on your delivery location.

Delivery times are estimates only and may vary due to courier delays, weather conditions, public holidays, high order volumes, or circumstances outside Aurevia’s control.

3. Shipping Charges

Applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

4. Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

5. Incorrect Shipping Address

Please make sure that your shipping address and contact information are correct before placing your order.

Aurevia is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer. If you notice an error after placing your order, please contact us as soon as possible.

6. Returns

If you are not satisfied with your purchase, you may be eligible to return your item within [30 days] of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item should be in its original packaging, where applicable.
• Proof of purchase or order details must be provided.

7. Non-Returnable Items

Certain products may not be eligible for return, including personalized products, used or damaged items, digital products, gift cards, and products specifically marked as non-refundable.

8. Damaged or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect product, contact us as soon as possible.

We may request photographs or other information to verify the issue. Depending on the situation, we may provide a replacement, exchange, or refund.

9. How to Request a Return

To request a return, please contact us at [Email Address] with your order number, product details, and reason for the return.

Please do not send any product back without contacting us first. We will provide further instructions if your return request is approved.

10. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within [5–10 business days]. Your bank or payment provider may require additional time to process the refund.

11. Return Shipping Costs

Unless the product is defective, damaged, or incorrectly supplied, return shipping costs may be the responsibility of the customer.

Original shipping charges may also be non-refundable unless otherwise stated by Aurevia.

12. Order Cancellation

Orders may be cancelled before they are processed or shipped. Once an order has been processed or dispatched, cancellation may no longer be possible.

13. Changes to This Policy

Aurevia reserves the right to update or modify this Shipping & Returns Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

14. Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact us:

Email: [Email Address]
Phone: [Phone Number]
Address: [Business Address]