Last Updated: September 5, 2026

At Aurevia, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a refund or replacement, subject to the conditions below.

1. Eligibility for Refunds

To be eligible for a refund, your request must be submitted within [7/14/30] days of receiving your order.

The product must be:

• Unused and in its original condition.
• In its original packaging, where applicable.
• Accompanied by proof of purchase or order details.

Certain products may not be eligible for return or refund due to their nature.

2. Non-Refundable Items

The following items may not be eligible for a refund:

• Products that have been used, damaged, or altered after delivery.
• Personalized or customized products.
• Digital products or downloadable items, where applicable.
• Gift cards, where applicable.
• Items marked as non-refundable at the time of purchase.

3. How to Request a Refund

To request a refund, please contact us at [Email Address] with the following information:

• Order number
• Name used for the order
• Product details
• Reason for the refund
• Photos or other supporting information, if required

We will review your request and let you know whether your refund has been approved.

4. Refund Processing

Once your refund is approved, the refund will be processed to the original payment method.

Depending on your bank or payment provider, it may take [5–10 business days] for the refunded amount to appear in your account.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or other information to verify the issue. Depending on the situation, we may offer a replacement, exchange, or full refund.

6. Shipping Costs

Unless the product is defective, damaged, or incorrectly supplied, original shipping charges may be non-refundable.

Return shipping costs may be the responsibility of the customer unless otherwise stated by Aurevia.

7. Exchanges

Where applicable, customers may request an exchange instead of a refund. Exchanges are subject to product availability and the eligibility requirements outlined above.

8. Cancellation

Orders may be cancelled before they are processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the standard return and refund process may apply.

9. Changes to This Refund Policy

Aurevia reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: [Email Address]
Phone: [Phone Number]
Address: [Business Address]